Job description
REQUIREMENTS & QUALIFICATIONS
- Diploma or Degree in Hospitality Management, Hotel Management, Tourism or a related field.
- Proficiency in OPERA PMS is required.
- Good understanding of Front Ofice operations, including checkin, checkout, reservations, room allocation
- Excellent customer service and guest relations skills.
- Strong communication and interpersonal skills.
- Good computer literacy and ability to work with hotel systems and Microsoft Office.
EXPERIENCE
- Strong upselling and cross-selling skills, with the ability to identifly opportunities to increase hotel revenue.
- Professional grooming and presentation.
- High level of attention to detail, accuracy and confidentiality.
- Experience in Front Office cashiering.
- Minimum 1-2 years of experience in a Front Office/Reception role, preferably within a hotel environment.
•Previous experience using OPERA PMS.
- Demonstrated experience in guest service, complaint handling and service recovery.
Experience in upselling rooms, hotel facilities, F&B or other guest services will be an added advantage.
- Experience in a 4-star or 5-star hotel will be an added advantage.
- Experience handling corporate guests, VIPs, groups and walkin guests will be an advantage.
How to Apply
If you are interested in this position, please send your CV & Cover Letter with the job title as the subject line to: careers @ theboma.co.ke
We look forward to hearing from you