Job description
REQUIREMENTS
- Minimum of 3-4 years' experience in Front Office, with at least 1 year in a supervisory role,
preferably within the hospitality industry
- Diploma or Degree in Hospitality Management, Front Office Operations, Tourism, or a related
field.
- Strong leadership and team management skills
- Excellent communication, interpersonal, and customer service skills
- Proficient in hotel management systems (Opera, Fidelio or similar) and MS Office
- Ability to handle guest complaints
- Ability to work flexible shifts, including weekends and public holidays
- Professional presentation and high level of integrity
KEY RESPONSIBILITIES
- Supervising daily front office operations and ensuring smooth checkin/checkout procedures
- Leading, training, and motivating the front office team
- Handling VIP guests, special requests, and guest feedback
- Ensuring compliance with hotel policies and maintaining high service standards
If you are interested in this position, please send your CV & Cover Letter with the job title as the subject
line to: careers@theboma.co.ke