Job description
To drive business growth by identifying new market opportunities, building and maintaining client relationships, supporting sales initiatives, and implementing strategies to expand the company's customer base and increase revenue.
Key Skills & Qualifications:
Qualifications & Experience
- Certificate or Diploma in Customer Service, Business Administration, Marketing, Public Relations, Communication, or a related field.
- 1-3 years' experience in customer service, contact centre operations, front office, or client relationship management.
- Experience in the manufacturing, FMCG, or building materials industry is an added advantage.
- Strong communication and active listening.
- Empathy and conflict resolution.
- Time management and multitasking.
- Proficiency in MS Office and CRM tools.
- Patience and professionalism.
Key Roles:
Market Research & Lead Generation
- Conduct market research to identify new potential customers, markets, and trends.
- Develop lead lists through networking, referrals, databases, and cold outreach.
- Maintain a pipeline of qualified prospects using CRM or Excel tracking tools.
Sales Support & Proposal Development
- Collaborate with Sales and Marketing teams to support lead conversion efforts.
- Follow up on leads to ensure timely communication and feedback.
- Track conversion rates and follow up on open deals.
Relationship Management
- Build strong relationships with key clients, partners, and stakeholders.
- Conduct regular check-ins with existing customers to explore new business needs.
- Ensure a high level of customer satisfaction by resolving queries and complaints efficiently.
Strategy Execution & Reporting
- Support execution of business growth strategies and campaigns.
- Track KPIs and report weekly on lead generation, proposals sent, deals closed, and follow-ups.
- Monitor business trends and provide input for strategy reviews.
Documentation & Compliance
- Maintain complete records of proposals, contracts, and customer engagements.
- Ensure compliance with all internal documentation procedures and approval processes.
- Track client feedback and ensure records are integrated into CRM or documentation logs.
Applying Regions:
Bungoma, Kakamega, Nanyuki/Nyeri, Murang'a/Kirinyaga, Eldoret/Kitale, Mombasa, Tana River, Nyandarua, Kericho/Litein.
How to Apply:
Apply online through the official careers portal: royalmabati.com/careers
Deadline:
Monday, 21st Sept. 2026